(Deleted the original post and reposting this coz some ass holes left some porno links in comments which I accidentally published.)
This year, the countries of SAPK (South Asia Pacific Korea) held the new product introduction and product update seminars in the Marina Bay Sands Hotel in Singapore. Before arriving, most of us thought that we would be in for a treat. The hype on the integrated resort (IR) was such that our expectations were high.After having stayed here since Sunday, I can only say thatThe hotel may be rated 5 starsBut it really is only 4 starswith 3 star amenities2 star service andONE (1) star staff.The hotel is really NOT READY for operations!! Many of us had "unforgettable" experiences right from the check-in reception. For me I was already not too impressed with the coach pickup from the airport. They must be expecting visitors to come with light baggage and short stays. I came to such a conclusion because the coach from MBS that picked us up had no space for baggage. The big bags were placed across 2 seats. So a few seats in front of the coach was 'seated' by big bags!Upon arrival at the coach bay at the basement, I saw organized chaos! They have the casino entrance/exit placed near the escalators leading to the check in reception at tower 1. So you end up with a large crowd waiting for coaches, waiting to get in or out of the casino and waiting to check in/out. I met a colleague who told me she was checking out and then in.Later on I found out that she had just about the worst experience anyone can have with any hotel rooms- When she checked in a few days earlier (on her own account), the hotel gave her a room which had not been cleaned yet! Towels were strewn all over and the bed was a mess. So she demanded for another room.- the next room? Nothing works in that room! Not the lights or the taps. The hotel apologized by giving her a fruit basket, a voucher for S$100.oo and of course another room....but not before misplacing her luggage!- Then she checked out (her personal account) and checked in again (company's account) and the room assigned to her turned out to be occupied by a couple (I did not ask my colleague what else she saw!). How can a hotel in Singapore assigned an occupied room to a new guest?? I have had that experience in India and that is not an experience that I wish on anyone. Of course she went ballistic!! The hotel then upgraded her to suite at the corporate price for a normal room.You would have thought that a suite would be better maintained. Sorry... the motor to drive the curtains open and close came off and fell down!. And the hot water in the taps wasn't flowing.And hot water supply was a gripe that hit most of us. Many of us waited 10 minutes (on the average) for hot water to come out. Many ended up with a cold shower. You need a manual to operate the dual knobs to get hot water for our shower. It should not be so complicated. Most of us are hotel veterans, having stayed in hotels all over the world, but this was the first time that so many of us could not get the hot water mix!Another colleague says she woke up in the middle of the night because she could hear water overflowing in her bathroom. Turned out to be the room upstairs having a shower and as the water rushed through the pipes, it sounded like her taps had over flowed.That wasn't the only soundproofing issue. Colleagues on 8th and 11th floor complain that traffic noise kept them awake all night! Jeez!!!Oh.. the hotel has 3 towers. Check in is located at tower 1 and most of us were placed in tower 3. Most of us ended up dragging our bags from tower 1 to tower 3 with no offer of assistance from the many hotel employees who seems to be milling around and gawking at the crowd.And in the morning, we have to walk the length of the hotel from tower 3 to tower 1 for our breakfast. One of my colleagues says the walk feels like it is 4km long! Whoever designed the layout and work flow does not seem to think like a guest. For the length of the hotel, I expect that common facilities like check in or breakfast hotel is located more centrally.And for a so called 5 star hotel, there is NOT bath tub. Just a fixed shower head. I get better amenities from hotels of lower rankings. AND... we don't have to pay so much.Many also complained that they could not get the air conditioning to wrok properly. The air cond fans were noisy and could not cool the room or got the room so wintry cold. For heaven's sake, it's a supposedly new hotel and the fans are noisy?? C'mon!Another colleague closed the chain latch on her door and the next morning, found that she could not open it!! She ended up bashing the lock with the pone in the bathroom to get it opened. " The phone looked solid enough" she said! LOL.Last but not least, in all hotels that I stay in, newspapers are delivered in the morning and drinking water is placed in the room for the convenience and utilization of the guests. BUT... nobody got any newspapers delivered nor was there any drinking water. Some of the more creative colleagues resorted to visiting the casino, bagging a few bottles of water and then went back to their room.The only saving point for MBS was the skypark. The swimming pool was impressive. But everything else around the hotel is still being constructed. The bloody place is work in progress!!This is not one hotel that I look forward to visiting again. I will stick to my regular hotel next to Raffles Shopping Complex.
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